Contact Us

At Goal Get It! Homeschool, our Information Technology (IT) team is dedicated to ensuring that your digital learning experience is smooth and uninterrupted. Whether you need assistance with technical issues, have questions about our online platforms, or require support with any IT-related matter, we're here to help!

Get in Touch

Email Support

• Primary Contact:
  For all IT support inquiries, please email us at:
  it@goalgetit.org 

Response Time:
We strive to respond to all emails within 24 hours on business days (Monday to Friday). If your issue is urgent, please indicate the urgency in your email subject line, and we will prioritize your request accordingly.

Support Hours

• Monday to Friday: 9:00 AM – 5:00 PM

• Saturday & Sunday: Closed

Please note that support is unavailable outside of these hours. For urgent issues outside of support hours, please refer to our Emergency Procedures section.

What We Can Help With

Our IT team can assist you with a wide range of issues, including but not limited to:

• Account Access: Trouble logging in or accessing your account?

• Software Issues: Problems with our learning management system or other software tools.

• Hardware Support: Assistance with devices provided by Goal Get It! Homeschool.

• Network Problems: Connectivity issues or internet access problems.

• Technical Guidance: Help with using online resources, tools, and platforms.

• General Inquiries: Any other IT-related questions or concerns.

How to Submit a Support Request

When contacting us, please include the following information to help us assist you more efficiently:

1. Your Name and Contact Information: So we know who to reach out to.

2. Detailed Description of the Issue: Include any error messages or specific problems you're encountering.

3. Steps Already Taken: Let us know if you've tried any troubleshooting steps.

4. Screenshots or Attachments: If applicable, providing visual aids can help us understand the issue better.

Additional Resources

Before reaching out, you might find the solution to your problem in our Frequently Asked Questions (FAQs) or Help Center. These resources are designed to provide quick answers and troubleshooting tips for common issues.

Feedback

Your feedback helps us improve our services! If you have suggestions on how we can enhance our IT support or any other aspect of our digital services, please let us know by replying to this email or filling out our Feedback Form.